Tidal Wave Media is committed to protecting your privacy.
This policy describes the ways that personally identifiable
and anonymous information about our online users and email
newsletter subscribers is gathered, our information sharing
practices, and how request changes.
Personally Identifiable Information We Collect.
We collect personally identifiable information when you provide it to us, such as when you sign up for email newsletters, become a client of ours, request a proposal, participate in surveys, or otherwise communicate with us.
When you become a client for services with us, we ask you to provide information related to each transaction, including the amount of the transaction, a description of the item(s) purchased, your name, address, phone number, email address, and company information. We retain this information for each of your transactions through our website. We also collect the IP address of the computer or device you use when completing the transaction in order to help detect possible instances of unauthorized transactions.
Web Site Traffic Information.
Because of the way that World Wide Web communication standards work, when you arrive at or leave the Tidal Wave Media website we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the Tidal Wave Media site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with us. We do not track the Web sites that you visit before or after you leave the Tidal Wave Media site.
Our Use of “Cookies”.
”Cookies” are small files of data that we send to your computer to allow us to recognize you as client only if you return to the Tidal Wave Media site using the same computer and browser. We also use longer-lasting or "persistent" cookies to service our client access program.
Customer Service Correspondence.
If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Tidal Wave Media to you.
We use the information we collect about you in order 1) to provide our services and process transactions, 2) to provide customer service, and 3) to improve our products and services.
We give access to individually identifiable information about
our users only to those employees who require it to fulfill
customer service requests.
Disclosure to Third Parties.
Tidal Wave Media will not sell, rent, or otherwise share any of your personally identifiable information to third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
- We share customer information only with the transaction gateway that facilitated the transaction. This sharing of information is necessary for the merchant to provide order fulfillment.
- We share information with companies that help us process the transactions you request and protect our customers' transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers.
- We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
- We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
Accessing and Changing Your Information.
As an email newsletter subscriber or client of ours you can make any desired changes to such information at any time by contacting Tidal Wave Media directly.
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